MyRaleigh

Cross Connection Control Program

Last updated Jul. 09, 2018 - 2:18 pm
Water droplet

The Cross Connection Program is responsible for ensuring potable water provided by the City remains safe throughout the water distribution system and is protected from “backflow events.” (an undesirable reversal of potentially contaminated water from a customer to the City’s system.) This protection is achieved through the installation of backflow control devices and assemblies on the customers’ side of the meter. For most residential customers, backflow protection is provided by a dual check device in the meter box. For other services with higher risk, testable backflow assemblies are installed and required by Raleigh City Code to be tested by a Certified Tester. The results of the test are submitted to our web based system, Brycer-The Compliance EngineTM.

Failing to adequately prevent or control backflow events could have significant negative health and economic impacts, as evidenced by the Corpus Christi, TX incident in December 2016.

Disconnection of Non-compliant Landscape Irrigation Meters Begins August 7, 2017

On Aug. 7, 2017, the Public Utilities Department began disconnecting the irrigation meters of residential and commercial customers whose irrigation backflow assemblies have been non-compliant for more than 360 days. Non-compliant irrigation customers were notified via email or by mail in 2016 and 2017, with many customers also receiving a phone call from our contractor. In June 2017, a final notice was hand delivered to non-compliant irrigation customers.

The disconnection process was completed in phases during August and September of 2017 and coordinated to prevent impacting normal meter reading schedules. Non-compliant customers were given detailed information (see attachments) on how to bring their service into compliance once the disconnection process has started. Our Cross Connection and Customer Care and Billing Customer Service Representatives are prepared to answer calls and assist customers with questions. If you receive a call from a citizen concerning this matter, you may direct them to the Cross Connection Staff at 919-996-2747 or cross.connection@raleighnc.gov.

Licensed Inspection Service Providers Required to Register with the City

The City of Raleigh's Office of the Fire Marshal and the Public Utilities Department Cross Connection Program have instituted a new process for service providers who inspect and test fire protection and containment backflow assemblies. Effective Nov. 1, 2015 all compliant & non-compliant fire protection systems and containment backflow assembly test reports are required to be sent to The City of Raleigh electronically by your respective organization via The Compliance Engine's online system at www.thecomplianceengine.com.

The City of Raleigh is dedicated to delivering 100 percent compliance with our adopted Fire and Cross Connection Codes. This web based service will aggregate, track and streamline the collection of systems compliance data by providing the property owners with timely notification of their testing requirements, and affording the City the ability to better mitigate the risk in our community by improving public safety to our citizens.

All service providers licensed to inspect or test fire protection systems and/or backflow assemblies within the City of Raleigh are required to register and submit all test and inspection reports via The Compliance Engine per Raleigh City Code Article D-Water Quality Protection, Part 5 Chapter 2 Article B-Fire Prevention and Protection Ordinance. All reports must be submitted in accordance with the testing schedule and requirements outlined in Public Utilities Handbook Appendix A: Guidelines and Requirements for the Cross Connection Program.

Certificate of Compliance

Certificate of Compliance Application - New Construction Form

Certificate of Compliance Application - Existing Services Form

Certificate of Compliance for Express Reviews:
New Construction, Alterations, Additions, Change of Use and Fit Ups

For a water customer to be considered in compliance, all domestic, irrigation, and fire services to your facility or residence are required to be contained with an approved backflow assembly. This is achieved by a dual check device on the meter yoke for residential customers who do not have an irrigation and/or fire sprinkler system. For those customers who have a commercial water account or irrigation and/or fire sprinkler system, an approved backflow assembly is required according to the hazard.

Beginning June 1, 2018, if you wish to schedule an Express Review, all water services must be verified to have proper backflow protection prior to submitting building plans. This verification process begins when you submit a Certificate of Compliance application to the Cross Connection office. Upon receipt of a completed application and verification that your facility is contained with the proper backflows, you will receive a letter granting a Certificate of Compliance. This approval letter must be digitally affixed when submitting plans for review with the City of Raleigh’s Development Services Department. A Certificate of Compliance will be valid until the next scheduled test due date.

If we find that your facility or residence is properly contained, but does not have current test reports on file with the Cross Connection Program, you will be given a letter granting a Temporary Certificate of Compliance. This temporary certificate will allow you to start your water service by giving you fifteen (15) business days to have all containment backflows tested and paperwork submitted to our office. If you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or residence will be terminated. A Temporary Certificate of Compliance may be used when submitting building plans for review to validate there is proper backflow protection at the facility.

Facilities that do not have approved containment backflow assemblies installed will not be given water service or a Certificate of Compliance. Upon installation of all approved containment backflow assemblies, a letter granting a Temporary Certificate of Compliance will be given allowing the water customer to have all backflows tested and inspected and the paperwork submitted to our office. Once a Temporary Certificate of Compliance is given and you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or irrigation system will be terminated.

Completed applications may be faxed, emailed, or mailed to the Cross Connection Office. Completed forms will be processed within fifteen (15) business days.

Please submit this form to the Cross Connection Program:

  • Fax: 919-996-1868
  • Email: cross.connection@raleighnc.gov
  • Mail to: City of Raleigh
    c/o: Cross Connection Program
    3304 Terminal Dr. Bldg 200
    Raleigh, NC 27604

Certificate of Compliance for Standard Reviews:
New Construction, Alterations, Additions, Change of Use and Fit Ups

For a water customer to be considered in compliance, all domestic, irrigation, and fire services to your facility or residence are required to be contained with an approved backflow assembly. This is achieved by a dual check device on the meter yoke for residential customers who do not have an irrigation and/or fire sprinkler system. For those customers who have a commercial water account or irrigation and/or fire sprinkler system, an approved backflow assembly is required according to the hazard.

Beginning August 1, 2018, if you wish to schedule a Standard Review, all water services must be verified to have proper backflow protection prior to submitting building plans. This verification process begins when you submit a Certificate of Compliance application to the Cross Connection office. Upon receipt of a completed application and verification that your facility is contained with the proper backflows, you will receive a letter granting a Certificate of Compliance. This approval letter must be digitally affixed when submitting plans for review with the City of Raleigh’s Development Services Department. A Certificate of Compliance will be valid until the next scheduled test due date.

If we find that your facility or residence is properly contained, but does not have current test reports on file with the Cross Connection Program, you will be given a letter granting a Temporary Certificate of Compliance. This temporary certificate will allow you to start your water service by giving you fifteen (15) business days to have all containment backflows tested and paperwork submitted to our office. If you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or residence will be terminated. A Temporary Certificate of Compliance may be used when submitting building plans for review to validate there is proper backflow protection at the facility.

Facilities that do not have approved containment backflow assemblies installed will not be given water service or a Certificate of Compliance. Upon installation of all approved containment backflow assemblies, a letter granting a Temporary Certificate of Compliance will be given allowing the water customer to have all backflows tested and inspected and the paperwork submitted to our office. Once a Temporary Certificate of Compliance is given and you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or irrigation system will be terminated.

Completed applications may be faxed, emailed, or mailed to the Cross Connection Office. Completed forms will be processed within fifteen (15) business days.

Please submit this form to the Cross Connection Program:

  • Fax: 919-996-1868
  • Email: cross.connection@raleighnc.gov
  • Mail to: City of Raleigh
    c/o: Cross Connection Program
    3304 Terminal Dr. Bldg 200
    Raleigh, NC 27604

Testing Schedule:

Domestic/Fire Containment Assembly Testing Schedule:
Property owners who have containment assemblies installed on fire sprinkler systems as well as domestic services may test domestic containment assemblies in accordance with the annual testing date for fire containment assemblies. Property owners or certified testers are to contact the City of Raleigh's Cross Connection Program or contracted vendor to arrange this testing schedule exception. All other containment assemblies installed on domestic services are to be tested upon installation, replacement, and annually thereafter on or before annual test due date according to zip code:

Zip Code
Annual Test Date ZipAnnual Test Date
27529September 1 27607December 1
27545May 1 27608April 1
27560
December 1
27609
April 1
27571
January 1
27610September 1
27587
January 1
27612March 1
27591May 1 27613March 1
27597May 1 27614February 1
27601October 1 27615February 1
27603
November 1
27616February 1
27604August 1 27617March 1
27605October 1 27703November 1
27606December 1

Commercial & Residential Irrigation Testing Schedule
All residential irrigation containment assemblies are to be tested by July 1 every three years. Containment assemblies on commercial irrigation systems are to be tested annually by July 1. Testing of containment assemblies shall be conducted by a certified tester at the customer's expense. The owner shall cause such maintenance or repairs to be made, rendering the containment assembly fully operational. Additional testing and maintenance requirements may be requested or imposed as determined by the Raleigh Director of Public Utilities or his designee. It is the owner's responsibility to keep a complete, written record of any repairs and testing of the containment assembly for at least three years.

Exemptions/Extensions

Exemptions
If you feel this notice was given in error, you may request an exemption to install an approved containment backflow assembly by submitting a Backflow Assessment Form

Extensions
Owners of a facility containing a cross-connection that does not pose an imminent threat to the public water supply and who wish to apply for extension of time for compliance not to exceed one year from the date of the original notice issued pursuant to 8-2151 of the Raleigh City Code must proved the Cross Connection Coordinator in writing the following:

  1. A completed City of Raleigh Extension Application;
  2. Three installations bids;
  3. Completion date for required work; and,
  4. Proof of existing or proposed containment assemblies for any severe hazards located within the facility by means a submittal of a passing operational test report.

Backflow Assessment Instructions
Additional information can be found here: Frequently Asked Questions

Irrigation Testing

Check Your Irrigation System in Spring
When Spring arrives and freezing temperatures cease, many customers will begin to turn on irrigation systems and start watering again. Many water customers restart their irrigation systems by reinstalling the backflow assembly or hiring an irrigation contractor to perform this service for them. However, when you do so, you should take a few very important steps to make sure you do not damage pipes or irrigation components. Irrigation systems that are exposed to freezing temperatures can have busted valves and leaks. It is always best to hire a professional contractor to ensure your system is up and running with ease and efficiency. It is also an excellent opportunity to set the system controller for 'minimum' use. Healthy turf needs half the amount of irrigation most people use. Less frequent, but deep watering grows strong roots. Please reduce your use and use water responsibly. For more information or to verify backflow information you can email us or call 919-996-2742.

Inspection Departments:
City of Raleigh: 919-996-2495
Wake County (Zebulon, Rolesville, Knightdale, Wendell): 919-856-6222
Town of Wake Forest: 919-435-9530
Town of Garner: 919-773-4433

Irrigation Testing Requirements
Information for testing your assembly

Terminated Irrigation System
Instructions for terminating your irrigation service

Approved Assemblies

Sec. 8-2149(b) All reduced pressure zone principle backflow prevention devices and double check valve backflow prevention devices shall be approved by the Foundation for Cross Connection Control and Hydraulic Research.

Our list is updated every six months. If you are a vendor and your backflow is USC and ASSE approved and not currently listed, please contact our Cross Connection office by email or call 919-996-2742.

Approved Assemblies List
List of assemblies allowed for 'new' and 'replacement' backflows in the Raleigh water area

Approved Test Equipment

The purchase of a bleeder valve kit and vertical tube kit is required for performing the Double Check Valve Assembly Test. These kits are available from the equipment manufacturer.

BrandModel
Apollo/Conbraco40-200-TKU
Apollo/Conbraco40-200-TK5U
Duke
EZ 900
Midwest830
Midwest835
Midwest844
Midwest845
WattsTKDL
WattsTK-99D
WattsTK-99E

Test Kit Calibration Centers
Test kit calibration is required on an annual bases. Fax, mail, or email a copy of the calibration report to Cross.Connection@raleighnc.gov

Bavco Backflow Apparatus & Valve Co.
For Watts and Duke Test Kits
20435 South Suzanna Rd
Long Beach, CA 90810
800-458-3492

Nicholson Lab Inc.
For Watts and Duke Test Kits
1423 Queen City Ave
Cincinnati, OH 45214
513-251-8378

Specialty Valve & Controls Company
For Midwest Test Kits
3001 Griffith St
Charlotte, NC 28203
704-522-9873

City of Raleigh Certification School

Certification Class: Agenda
Cost: $200.00
Five days
Monday-Thursday 8 a.m. to 4 p.m.
Friday 8 a.m. to 12 p.m.

2018 Certification Schedule
To reserve a seat please send the Registration Form to Cross.Connection@raleighnc.gov

DatesAvailability
Feb. 26 - March 2
Closed
May 7-11Closed
Oct. 22-26
Open

Recertification Class: Agenda
Cost: $80.00
2 Days
Wednesday 8 a.m. to 4 p.m.
Thursday 8 a.m. to 12 p.m.

2018 Recertification Schedule
To reserve a seat please send the Registration Form to Cross.Connection@raleighnc.gov

Dates
Availability
Jan. 4-5Closed
April 19-20Closed
Sept. 13-14Open

For more backflow schools hosted by the City of Raleigh, please contact NCRWA.

2018 NCRWA Certification Schools

DatesAvailability
February 5th - 9th (Certification)Closed
March 5th - 9th (Certification)Closed
April 12th - 13th (Recertification)Open
June 14th - 15th (Recertification)Open
July 16th - 20th (ORC)Open
October 10th - 12th (Repair School)Open
November 1st - 2nd (Recertification)Open
November 5th - 9th (Certification)Open

Registration Requirements:

  1. A completed registration form must be submitted for each student. Confirmation of enrollment to the course will be sent once the registration form and payment is received and all required documents have been submitted.
  2. Classes that have 8 or fewer students enrolled will be rescheduled. Classes will not exceed 15 students.
  3. Students who do not show up for class will forfeit the registration fee and will not be rescheduled for a future class.
  4. An alternate person may be sent in place of a student who cannot attend.
  5. Cancellations must be made in writing by mail or email within 5 days of the course to:

    City of Raleigh
    Public Utilities Department
    PO Box 590
    Attn: Linda Tillmon
    Raleigh, NC 27602
    Or email request to: Linda.Tillmon@raleighnc.gov

Please note that all refunds will be issued minus a $25.00 cancellation fee.

Orientation / Certified Testers

The City of Raleigh neither sponsors nor endorses any of its Certified Testers and encourages customers to exercise their customary due diligence before hiring any Certified Tester.

Not registered as a City of Raleigh Certified Tester?
If you wish to test in our water service area, you must be certified by one of our approved schools and attend one of the seven orientation sessions. Acceptance of your test reports cannot be made until you have successfully attended an orientation session and completed all paperwork to verify your certification.

Currently registered as a City of Raleigh Certified Tester?
In order to continue testing in our water service area, you are responsible to keep our records current with any renewals of your backflow certification and test kit calibrations. Test reports will not be accepted when submitted by testers with expired certificates.


Orientation Class:
Cost: $25.00*
Time: 8:30 to 11 a.m.


2018 Orientation Schedule

To reserve a seat please send the Registration Form to Cross.Connection@raleighnc.gov

DatesAvailability
January 18Closed
February 15Closed
March 15Closed
April 26Closed
May 17Closed
June 21Closed
August 9Open
October 18Open

*The cost of orientation registration is included in the cost of the City of Raleigh's Cross Connection Certification and Recertification classes.

The City of Raleigh will accept certifications from the following schools:

City of Durham Department of Water Management
101 City Hall Plaza
Durham, NC 27701
919-560-4194 Ext. 35249
Durham's Backflow Prevention Program

Charlotte-Mecklenburg Utilities Department
5100 Brookshire Blvd.
Charlotte, NC 28216
704-399-2426 Ext. 295
Central Piedmont Community College Construction Education

Greenville Utilities Commission Water Resources Department
PO Box 1847
Greenville, NC 27835
252-551-3399
Greenville Utilities

North Carolina Rural Water Association
P.O. Box 540
Welcome, NC 27374
919-812-2940
NCRWA Backflow Cross Connection Training

University of Florida Center for Training Research/Education for Environmental Occupations (TREEO)
3900 SW 63rd Blvd.
Gainsville, FL 32608
904-392-9570
UF TREEO

Ordinance and Handbooks

Cross Connection Handbook
Information regarding the City of Raleigh's Cross Connection Control Program

Public Utilities Handbook

Test Procedures
DC / RPZ / PVB
For each type of assembly

Was this page helpful?

Milken Institute named Raleigh

Fifth Best Performing City

View our accolades >>