Public Utilities Department

Last updated Jun. 22, 2017 - 1:09 pm

The City of Raleigh Public Utilities Department provides water and sanitary sewer service to approximately 180,000 metered water and sewer customers and a service population of approximately 530,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.

Mission: To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.

Public Utilities Multi-Year Business Plan

Annual Consumer Confidence Report/Water Quality Report [2015]

Annual Wastewater Collection and Treatment System Report [2015-2016]

City Creates Assistance Program for Water and Sewer Utility Customers

The City of Raleigh has established a new pilot program to help economically distressed water and sewer utility customers manage their utility bills. The Utility Customer Assistance Program (UCAP) will be administered in partnership with the Wake County Human Services Department, which will provide eligibility screening services for the program.

Our customers can call 919-996-3245 to speak with a billing specialist to learn more about the program and the eligibility requirements. In order to qualify for assistance, customers must visit the Wake County Human Services staff at the Swinburne Center, located at:

Swinburne Center
220 Swinburne St.
Raleigh, NC 27610

Qualified utility customers are eligible for up to $240 per fiscal year, and the assistance funds will be directly applied to their utility account. The UCAP is only available to utility customers within the City of Raleigh and the Town of Garner until the funds are exhausted.

Customer Notices

Raleigh’s Public Utilities Land Management Program to Sell Hay Bales

The City of Raleigh Land Management Program will begin selling hay bales at the Neuse River Resource Recovery Facility at 8500 Battle Bridge Road (Raleigh), on Friday, May 26 at 7:30 a.m. to 3:30 p.m. The hay is grown at the Neuse River facility and is not intended for human consumption. The hay would be used as animal feed.

There are approximately 400 bales of fescue and 100 bales of oat hay. Hay bales will be available on a first come-first serve basis and will sell for $15 per round bale. Sale will continue until all bales have been sold. Payment is accepted by check or money order payable to the City of Raleigh and is required at time of pick up. No cash will be accepted.

The Neuse River Wastewater Treatment Plant is located at 8500 Battle Bridge Road, Raleigh. Customers are asked to line their vehicles up at the farm building, gates to the plant open at 7 a.m.

For more information about hay sells please call the Public Utilities Land Management Program at 919-996-3683.

Proposed Water and Sewer Rate Increases
Effective July 1, 2017 Upon City Budget Approval

In response to requests to communicate pending rate increases, the Raleigh City Council and Public Utilities staff share the following proposed water and sewer utility rate changes for the upcoming fiscal year beginning July 1, 2017:

1. A 2.8% increase in water and sewer base charges and volumetric rates

2. An increase in Sewer Infrastructure Replacement Charge based on meter size

The typical residential customer that utilizes 5CCFs/month would see a $1.65 increase in their utility bill.

Based on customer feedback, the name of one of the fixed charges on the utility bill will change from “Admin” charge to “Base” charge to more accurately reflect the purpose of the charge. The balance between the fixed charges and the volumetric charges on the utility bill is important to promote efficient water use while providing for revenue stability.

Even though the final approval on the utility rate changes are not made until the overall City budget is approved in June each year by the City Council, the City wishes to communicate this information at this time in order to help you prepare your budgets. The majority of the rate increase would be used to fund replacement of the City’s aging underground infrastructure. Some of the pipes in our system are over 100 years old and are at or approaching the end of their useful life. Your Public Utilities Department is working hard for you to ensure we replace such pipes before they fail; particularly the most critical pipes whose failure would have significant social, environmental and economic impacts.

“City officials and Public Utilities' staff are sensitive to the financial and budget challenges facing many customers. I reassure you every effort will continue to be made to maintain and improve your water and sewer system so as to deliver to you--our customers and partners- -the best possible service while being mindful of costs under our control,” said Public Utilities Director Robert Massengill.

If you should have questions regarding pending rate changes, please contact Jennifer Alford, Administration Superintendent at 919-996-3465 or Jennifer.Alford@raleighnc.gov; or Robert Massengill, Public Utilities Director at 919-996-3479 or Robert.Massengill@raleighnc.gov

Utility Customer Alert: Residents Should Be Aware of Private Solicitations for Water Sampling

There continues to be a number of private companies performing mass mailings and placing water sampling door hangers soliciting residents to purchase water filtration systems. Some of these door hanger solicitations include “water sampling kits” and indicate "Urgent Community Water Test". Please be aware that these mailings and door hangers are not issued by nor endorsed by the City of Raleigh.

Customers should be aware that accurate water quality sampling requires very specific collection and handling protocol, as well as a laboratory certified by North Carolina to run industry accepted test methods.
North Carolina certified laboratories

The City of Raleigh Public Utilities Department conducts thousands of water quality analyses throughout the year to ensure the drinking water you receive meets or exceeds all Federal and State drinking water regulations. It should also be noted that Raleigh’s drinking water is considered “soft” with a measured hardness usually under 30.00 milligrams/liter as CaCO3, and therefore should not require a “water softener” system. In comparison, water with a hardness of 120.00 milligrams/liter as CaCO3 or above is considered “hard”. More information on Raleigh’s drinking water

If you are a City of Raleigh water customer and have concerns regarding your water quality such as discoloration or an unusual taste or odor, please call the Public Utilities Operations Division at 919-996-3245.


Customer Alert regarding Private Company Solicitations for Water and Sewer Line Protection Services

Residents in our service area (Garner, Knightdale, Raleigh, Rolesville, Wake Forest, Wendell, and Zebulon) often receive solicitation letters concerning purchasing protection coverage for water and sewer lines on their property. These mailings are worded in a way that the offer appears to be a collaborated effort between the company and the City of Raleigh and/or other local municipalities. Please be aware that these solicitations are not endorsed, nor are the companies contracted by the City of Raleigh to offer water or sewer service line insurance coverage on the City’s behalf.

If you have further questions regarding the validity of these types of mailings, please contact:

Check out a company with Attorney General Roy Cooper’s Consumer Protection Division at 1-877-5-NO-SCAM before you do business with them.


City Increases Reward for Reporting Illegal Discharges/Dumping into the Sanitary Sewer System. View Brochure | View Poster | View Video

City of Raleigh Official Utility Payment Locations are the only payment sites authorized to accept your payments. View Official Utility Payment Locations


Color of Publicly Owned Fire Hydrants Changing from Red to Yellow

[Posted June 3, 2016]

In the News - Raleigh's Public Utilities Department

Imagine A Day Without Water | September 11-17, 2016
Mayor McFarlane proclaims Thursday, September 15th "Imagine A Day Without Water" Day in Raleigh.

Could you go a day without water? No water to drink or make coffee. No water to shower, flush the toilet, or do laundry. Join us as we raise awareness about the most essential resource we have: Water. Visit Value of Water Coalition to find out more about Water's Value.

Crabtree Pipeline Project
Construction Global Magazine | September 2015 | Pages 96-105
The City of Raleigh Public Utilities Department Undermining Overflow

WRAL.com | August 11, 2015
Crabtree Creek Project Will Ease Flooding but Cause Street Closures

Crabtree Pipeline Project

City of Raleigh Partners With Conservancy to Protect Lands in Falls Lake Watershed
July, 2014
The City of Raleigh has contributed towards protecting a critical tract of land in the Falls Lake Watershed.

What's Inside This House?
WUNC.org, January 16, 2014
The ordinary-looking house on Wade Ave actually disguises a pump station for the City of Raleigh Public Utilities.

Public Utilities Mascots

In 2014, the City of Raleigh Public Utilities Department acquired two new mascots, Johnny the Running Toilet and Sir Water Raleigh to help with our outreach efforts.

Learn more about the Public Utilities Mascots

Utility Customer Care and Billing

Washing sponge

Depending on whether you live in Raleigh, Garner, Knightdale, Wake Forest, or another area, find out who you need to call for a new water account and meter.

Learn more about Utility Customer Care and Billing

Treatment Plants and Other Facilities

Treatment Plant

The City of Raleigh owns and operates three wastewater treatment plants and two drinking water treatment plants in the City's utility service area which provide services to a population of approximately 500,000.

View Plant Information

Cross Connection Control Program

Cross Connection Control

Protecting the City's water supply by overseeing the installation, regulation, and testing of backflow assemblies installed between cross connections, backflow assemblies prevent contaminants from the consumer's property entering the water supply which could pose a health hazard or pollution of the water.

Learn more about Cross Connection Control Program

Industrial Pretreatment Program

The City of Raleigh Industrial Pretreatment Program permits, inspects, and surveys customers who may be discharging industrial wastewater. Pretreatment refers to the treatment of non-domestic wastewater before it is discharged to the wastewater treatment plant, also known as a POTW, or publicly-owned treatment works.

Learn more about the Industrial Pretreatment Program

Environmental Services Program

The Environmental Services program works to protect and restore natural resources, by keeping our city clean, safe and livable through water and wastewater treatment, promoting proper disposal of used cooking grease, helping to protect our watershed and drinking water supply from pollution...and much more.

Read More About...

Lead in Drinking Water From Household Plumbing

Water Conservation and Efficiency

Water Conservation

The City of Raleigh has initiated several programs to help educate our customers about the most water efficient technologies and to understand the City's mandatory conservation measures.

View water supply status and conservation stages

Learn more about water efficiency and conservation programs

Reuse Water System

Reuse Map

Reuse water (also known as reclaimed water, recycled water, or non-potable water) is highly treated wastewater that can be re-used for irrigation, pressure washing, vehicle washing, toilet flushing, or cooling towers, instead of being discharged into a waterway.

Newsletter

Learn more about Reuse Water System

Hydrant Meter Program

Hydrant

Hydrant Meter Rentals provide temporary potable water services to customers within the City’s service area through connection to fire hydrants.

Commercial and Residential customers must apply for a hydrant meter before using water from a fire hydrant for construction, landscaping, demolition, street cleaning, drinking fountains for public events and other approved uses.

Fees are based on the length of use, and billing for the hydrant meter(s) will occur one time per month.

Policy | Application

Business Planning

Strategic Planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy.

In this section you will find several plans and presentations that will help you better understand our department's mission and vision. Through the various tasks and initiatives outlined in these plans, we venture towards our goal of becoming a world-class utility service provider.

Learn more about the department's Multi-Year Business Plan

Public Utilities Handbook

The City of Raleigh Public Utilities Department has prepared this handbook to summarize the policies, standards, and specifications of the Department.

The Raleigh Public Utilities Department has the responsibility for operating, maintaining, repairing, replacing and expanding the water, sewer, and reuse systems of the City of Raleigh and the towns of Garner, Rolesville, Knightdale, Wendell, Zebulon and Wake Forest.

2014 Public Utilities Handbook

Appendices

Material and Construction Standards

Product Review Committee

Product Review Application

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