Cross Connection Control Program

Last updated Jul. 23, 2019 - 11:08 am
Water droplet

The Cross Connection Program is responsible for ensuring potable water provided by the City remains safe throughout the water distribution system and is protected from “backflow events.” (an undesirable reversal of potentially contaminated water from a customer to the City’s system.) This protection is achieved through the installation of backflow control devices and assemblies on the customers’ side of the meter. For most residential customers, backflow protection is provided by a dual check device in the meter box. For other services with higher risk, testable backflow assemblies are installed and required by Raleigh City Code to be tested by a Certified Tester. The results of the test are submitted to our web based system, BSI (Backflow Solutions Inc.

Failing to adequately prevent or control backflow events could have significant negative health and economic impacts, as evidenced by the Corpus Christi, TX incident in December 2016.

City of Raleigh to contract with BSI (Backflow Solutions Inc.) as third party vendor for backflow test report submittals

On Jan. 1, BSI began accepting all City of Raleigh containment assembly backflow test reports. If you are a City of Raleigh water customer with a testable backflow assembly, here is what you need to know:

  • Residential Customers with an irrigation backflow assembly are required to test their containment assembly every three years. If you would like to verify your next test due date, contact BSI at 800-414-4990 or the City of Raleigh's Cross Connection Program at 919-996-2747
  • Water Customers with a testable backflow assembly(s) will receive an initial testing notice two months prior to the test due date. (See Testing Schedule for more details)
  • Your testing notice will have a CCN (Customer Contact Number) listed on each letter in the upper right hand corner. The City of Raleigh Certified Tester you have hired will need this information in order to properly submit your test report online to BSI.
  • All domestic and fire test reports can be submitted up to two months prior to the test due date. All irrigation test reports may be submitted five months prior to the annual test due date of July 1st
If you are a Certified Tester, here is what you need to know during this transition period:
  • On Jan. 1, 2019, notices will be sent to the residential and commercial customers whose backflow testing date is March 1, 2019. (See Testing Schedule for more information)
  • Each notice contains a CCN (Customer Contact Number). City of Raleigh Certified Testers must have this number in order to properly submit containment backflow test reports online to BSI. If your customer does not have a CCN, please contact BSI at 800-414-4990.
  • After Jan. 1, 2019, if you wish to submit a report for a customer whose annual test due date is Jan. 1, 2019 or Feb. 1, 2019 please email those reports.

Backflow Test Report Submittal Requirements

The City of Raleigh's Public Utilities Cross Connection Program has instituted a new process for service providers who test containment backflow assemblies. Effective Nov. 1, 2015 all containment backflow assembly test reports are required to be submitted online to The City of Raleigh's third party contractor, BSI (Backflow Solutions Inc).

All service providers certified to test backflow assemblies within the City of Raleigh's water service area are required to register with The Cross Connection Program prior to submitting a test report online to BSI per Raleigh City Code Article D-Water Quality Protection. All reports must be submitted in accordance with the testing schedule and requirements outlined in Public Utilities Handbook Appendix A: Guidelines and Requirements for the Cross Connection Program.

Certificate of Compliance

Please submit a completed application and pdf copy of plans showing the location of all water meters (domestic & irrigation)/location of containment assembly(ies) and fire service line(s)/location of containment assembly(ies) to the Cross Connection Program.

Certificate of Compliance Application - New Construction Form

Certificate of Compliance Application - Existing Services Form

Certificate of Compliance for Express Reviews:
New Construction, Alterations, Additions, Change of Use and Fit Ups

For a water customer to be considered in compliance, all domestic, irrigation, and fire services to your facility or residence are required to be contained with an approved backflow assembly. This is achieved by a dual check device on the meter yoke for residential customers who do not have an irrigation and/or fire sprinkler system. For those customers who have a commercial water account or irrigation and/or fire sprinkler system, an approved backflow assembly is required according to the hazard.

As of June 1, 2018, if you wish to schedule an Express Review, all water services must be verified to have proper backflow protection prior to submitting building plans. This verification process begins when you submit a Certificate of Compliance application to the Cross Connection office. Upon receipt of a completed application and verification that your facility is contained with the proper backflows, you will receive a letter granting a Certificate of Compliance. This approval letter must be digitally affixed when submitting plans for review with the City of Raleigh’s Development Services Department. A Certificate of Compliance will be valid until the next scheduled test due date.

If we find that your facility or residence is properly contained, but does not have current test reports on file with the Cross Connection Program, you will be given a letter granting a Temporary Certificate of Compliance. This temporary certificate will allow you to start your water service by giving you fifteen (15) business days to have all containment backflows tested and paperwork submitted to our office. If you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or residence will be terminated. A Temporary Certificate of Compliance may be used when submitting building plans for review to validate there is proper backflow protection at the facility.

Facilities that do not have approved containment backflow assemblies installed will not be given water service or a Certificate of Compliance. Upon installation of all approved containment backflow assemblies, a letter granting a Temporary Certificate of Compliance will be given allowing the water customer to have all backflows tested and inspected and the paperwork submitted to our office. Once a Temporary Certificate of Compliance is given and you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or irrigation system will be terminated.

Completed applications may be faxed, emailed, or mailed to the Cross Connection Office. Completed forms will be processed within fifteen (15) business days.

Please submit a completed application and pdf copy of plans showing the location of all water meters (domestic & irrigation)/location of containment assembly(ies) and fire service line(s)/location of containment assembly(ies) to the Cross Connection Program:

  • Fax: 919-996-1868
  • Email: cross.connection@raleighnc.gov
  • Mail to: City of Raleigh
    c/o: Cross Connection Program
    3304 Terminal Dr. Bldg 200
    Raleigh, NC 27604

Certificate of Compliance for Standard Reviews:
New Construction, Alterations, Additions, Change of Use and Fit Ups

For a water customer to be considered in compliance, all domestic, irrigation, and fire services to your facility or residence are required to be contained with an approved backflow assembly. This is achieved by a dual check device on the meter yoke for residential customers who do not have an irrigation and/or fire sprinkler system. For those customers who have a commercial water account or irrigation and/or fire sprinkler system, an approved backflow assembly is required according to the hazard.

Beginning August 1, 2018, if you wish to schedule a Standard Review, all water services must be verified to have proper backflow protection prior to submitting building plans. This verification process begins when you submit a Certificate of Compliance application to the Cross Connection office. Upon receipt of a completed application and verification that your facility is contained with the proper backflows, you will receive a letter granting a Certificate of Compliance. This approval letter must be digitally affixed when submitting plans for review with the City of Raleigh’s Development Services Department. A Certificate of Compliance will be valid until the next scheduled test due date.

If we find that your facility or residence is properly contained, but does not have current test reports on file with the Cross Connection Program, you will be given a letter granting a Temporary Certificate of Compliance. This temporary certificate will allow you to start your water service by giving you fifteen (15) business days to have all containment backflows tested and paperwork submitted to our office. If you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or residence will be terminated. A Temporary Certificate of Compliance may be used when submitting building plans for review to validate there is proper backflow protection at the facility.

Facilities that do not have approved containment backflow assemblies installed will not be given water service or a Certificate of Compliance. Upon installation of all approved containment backflow assemblies, a letter granting a Temporary Certificate of Compliance will be given allowing the water customer to have all backflows tested and inspected and the paperwork submitted to our office. Once a Temporary Certificate of Compliance is given and you fail to submit the proper paperwork to our office within fifteen (15) business days, water service to your facility or irrigation system will be terminated.

Completed applications may be faxed, emailed, or mailed to the Cross Connection Office. Completed forms will be processed within fifteen (15) business days.

Please submit this form to the Cross Connection Program:

  • Fax: 919-996-1868
  • Email: cross.connection@raleighnc.gov
  • Mail to: City of Raleigh
    c/o: Cross Connection Program
    3304 Terminal Dr. Bldg 200
    Raleigh, NC 27604

Testing Schedule:

Domestic/Fire Containment Assembly Testing Schedule:
All containment assemblies are to be tested upon installation, replacement and annually thereafter on or before annual test due date according to zip code.

Test Report Submittal Period: Irrigation reports may be submitted five (5) months prior to the scheduled test due date of July 1st. All other containment assembly test reports may be submitted two months prior to the scheduled test due date. Reports received before the outlined submittal period will be attributed to the previous year's testing requirements.

Zip Code
Annual Test Date ZipAnnual Test Date
27529September 1 27606December 1
27545May 1 27607December 1
27560
December 1
27608
April 1
27571
January 1
27609April 1
27587
January 1
27610September 1
27591May 1 27612March 1
27597May 1 27613March 1
27601October 1 27614February 1
27602
November 1
27615February 1
27603November 1 27616February 1
27604August 1 27617March 1
27605October 1
27703
November 1

Commercial & Residential Irrigation Testing Schedule
All residential irrigation containment assemblies are to be tested by July 1 every three years. Containment assemblies on commercial irrigation systems are to be tested annually by July 1. Testing of containment assemblies shall be conducted by a certified tester at the customer's expense. The owner shall cause such maintenance or repairs to be made, rendering the containment assembly fully operational. Additional testing and maintenance requirements may be requested or imposed as determined by the Raleigh Director of Public Utilities or his designee. It is the owner's responsibility to keep a complete, written record of any repairs and testing of the containment assembly for at least three years.

Exemptions/Extensions

Exemptions
If you feel this notice was given in error, you may request an exemption to install an approved containment backflow assembly by submitting a Backflow Assessment Form

Extensions
Owners of a facility containing a cross-connection that does not pose an imminent threat to the public water supply and who wish to apply for extension of time for compliance not to exceed one year from the date of the original notice issued pursuant to 8-2151 of the Raleigh City Code must proved the Cross Connection Coordinator in writing the following:

  1. A completed City of Raleigh Extension Application;
  2. Three installations bids;
  3. Completion date for required work; and,
  4. Proof of existing or proposed containment assemblies for any severe hazards located within the facility by means a submittal of a passing operational test report.

Backflow Assessment Instructions
Additional information can be found here: Frequently Asked Questions

Irrigation Testing

Check Your Irrigation System in Spring
When Spring arrives and freezing temperatures cease, many customers will begin to turn on irrigation systems and start watering again. Many water customers restart their irrigation systems by reinstalling the backflow assembly or hiring an irrigation contractor to perform this service for them. This important mechanism prevents water that has been contaminated by fertilizers, pet waste, and other pollutants from flowing back into our public water supply. Irrigation backflow assemblies are located outside your home directly after the water meter and are required to be tested by a City of Raleigh Certified Tester according to Raleigh City Code Section 8-2154.

If your irrigation backflow assembly was recently tested, please contact your City of Raleigh Certified Tester who performed the test to ensure the tester submitted your backflow report online. If you have not tested your irrigation backflow assembly, use our list of Certified Testers. Prior to hiring a Certified Tester, it is important to confirm that they are licensed to repair or replace the backflow assembly should it fail its operational test. Your account will be considered compliant once your backflow assembly has been tested and a passing operational test has been submitted online.

Thank you for your cooperation in addressing this important drinking water issue. If you have additional questions, please contact the Public Utilities Cross Connection team at (919) 996-2747 or email us. Call in hours are Monday - Friday, 8 a.m. to 3:30 p.m.

Metered Irrigation System
A non-compliant metered irrigation system will be disconnected; therefore, timely completion of the required testing will help ensure continuation of your irrigation system. A $50.00 fee will be applied to the customer account every time services are restored. If you no longer wish to have an irrigation system, you may call our Customer Care and Billing Division at 919-996-3245 and request that the irrigation service be stopped and the meter removed. There is no cost for this service and should you wish to restart your irrigation service in the future, a start-up service fee will apply. After you have made your request to stop the service and have the irrigation meter removed, please contact the Cross Connection Program at 919-996-2747 so your account can be marked inactive and you do not receive testing notifications.

Branched Irrigation System
Irrigation systems that are supplied water by a customer's domestic or drinking water service line are considered a branched system. If your branched irrigation system is non-compliant, a $100 non-testing fee will be added to the water customer's account. Therefore, timely completion of this work will ensure this fee is not assessed to the water bill. If you no longer wish to have your irrigation system in service, you must complete one of the following options:

Deactivate: To deactivate an irrigation system that branches off a domestic service, the unions on the riser/stand pipes must be permanently capped. Homeowners may complete this work or they may hire a licensed professional qualified to work on residential water services. At the completion of the required work, the property owner must submit a completed Deactivated Branched Irrigation System Form as well as pictures of the completed work or copy of invoice showing work was completed by a licensed plumber to the Cross Connection Program (fax: 919-996-1868) Upon inspection and/or approval by the Raleigh Director of Public Utilities or his designee, the account will be marked inactive and testing will not be required until the system is brought back into service.

Terminate: To permanently terminate an irrigation system that branches off a domestic service, all controls and valves shall be removed with the piping capped or plugged below ground near the source of connection. Homeowners may complete this work or they may hire a licensed professional qualified to work on residential water services. At the completion of the required work, the property owner must submit a completed Terminated Branched Irrigation System Form as well as pictures of the completed work or copy of invoice for the work completed to the Cross Connection Program. (fax: 919-996-1868) Upon inspection and/or approval by the Raleigh Director of Public Utilities or his designee, the account will be removed from the database. Note: Branched irrigation systems that are terminated and are restarted must be done with a separate meter and all City of Raleigh and North Carolina Plumbing Codes on new installations must be followed. All fees associated with the connection and installation of an irrigation meter will be the customer's expense. Please feel free to contact the Cross Connection Program with any questions you may have concerning this process at 919-996-2747.

Please submit this form to the Cross Connection Program:

Office: 919-996-2747
Fax: 919-996-1868
Email: cross.connection@raleighnc.gov
Mail: City of Raleigh
c/o Cross Connection Program
3304 Terminal Dr. Bldg 200
Raleigh, NC 27604

Approved Assemblies

Article D: Water Quality Protection and Appendix A: Guidelines and Requirements for the Cross Connection Program states that all containment backflow assemblies shall be approved by the Foundation for Cross Connection Control and Hydraulic Research (FCCHR or USC).

List of approved backflow assemblies allowed for 'new' and 'replacement' backflows in the City of Raleigh's water service area.

Approved Test Equipment

The purchase of a bleeder valve kit and vertical tube kit is required for performing the Double Check Valve Assembly Test. These kits are available from the equipment manufacturer.

BrandModel
Apollo/Conbraco40-200-TKU
Apollo/Conbraco40-200-TK5U
Duke
EZ 900
Midwest830
Midwest835
Midwest844
Midwest845
WattsTKDL
WattsTK-99D
WattsTK-99E

Test Kit Calibration Centers
Test kit calibration is required on an annual bases. Fax, mail, or email a copy of the calibration report to Cross.Connection@raleighnc.gov

Bavco Backflow Apparatus & Valve Co.
For Watts and Duke Test Kits
20435 South Suzanna Rd
Long Beach, CA 90810
800-458-3492

Nicholson Lab Inc.
For Watts and Duke Test Kits
1423 Queen City Ave
Cincinnati, OH 45214
513-251-8378

Specialty Valve & Controls Company
For Midwest Test Kits
3001 Griffith St
Charlotte, NC 28203
704-522-9873

Precision Measurements Corporation
553-E Pylon Drive
Raleigh, NC 27606
919-755-0382

City of Raleigh Certification School

Certification Class: Agenda
Cost: $200
Five days
Monday-Thursday 8 a.m. to 4 p.m.
Friday 8 a.m. to 12 p.m.

2019 Certification Schedule
To reserve a seat please send the Registration Form to Cross.Connection@raleighnc.gov

DatesAvailability
May 6-10Closed

Recertification Class: Agenda
Cost: $80
Two Days
Wednesday 8 a.m. to 4 p.m.
Thursday 8 a.m. to 12 p.m.

2019 Recertification Schedule
To reserve a seat please send the Registration Form to Cross.Connection@raleighnc.gov

Dates
Availability
April 9-10Closed

Registration Requirements:

  1. A completed registration form must be submitted for each student. Confirmation of enrollment to the course will be sent once the registration form and payment is received and all required documents have been submitted.
  2. Classes that have 8 or fewer students enrolled will be rescheduled. Classes will not exceed 15 students.
  3. Students who do not show up for class will forfeit the registration fee and will not be rescheduled for a future class.
  4. An alternate person may be sent in place of a student who cannot attend.
  5. Cancellations must be made in writing by mail or email within 5 days of the course to:

    City of Raleigh
    Public Utilities Department
    PO Box 590
    Attn: Candia Perry
    Raleigh, NC 27602
    Or email request to: Candia.Perry@raleighnc.gov

Please note that all refunds will be issued minus a $25.00 cancellation fee.


2019 NCRWA Certification Schools

Dates
June 6 and June 7 (recertification)
July 15 - July 19 (ORC)
August 14 and August 15 (recertification)
Sept. 16 - Sept. 20 (certification)
Oct. 9 - Oct. 10 (recertification)
Oct. 15 and Oct. 16 (recertification)
Nov. 7 and Nov. 8 (recertification)
Nov. 18 - Nov. 22 (certification)

For more information and availability contact NCRWA.

Certified Tester Requirements

The City of Raleigh neither sponsors nor endorses any of its Certified Testers and encourages customers to exercise their customary due diligence before hiring any Certified Tester.

Register as a City of Raleigh Certified Tester
If you wish to test in our water service area, you must be certified by the City of Raleigh's Certification School or one of our approved schools and attend a City of Raleigh orientation session. Acceptance of your test reports cannot be made until you have successfully attended an orientation session and completed all paperwork to verify your certification.

Currently registered as a City of Raleigh Certified Tester?
To continue testing in our water service area, you are responsible to keep our records current with any renewals of your backflow certification and test kit calibrations. Test reports will not be accepted when submitted by testers with expired certificates.


Orientation Class:
Cost: $25*
Time: 8:30 to 11 a.m.


2019 Orientation Schedule

To reserve a seat please send the Registration Form to Cross.Connection@raleighnc.gov

DatesAvailability
March 20Closed
April 17Closed
May 15Closed
June 19Closed
July 17Closed
Aug. 21Open
Sept. 18Open
Oct. 16Open
Nov. 20 Open
Dec. 18Open

*The cost of orientation registration is included in the cost of the City of Raleigh's Cross Connection Certification and Recertification classes.

The City of Raleigh will accept certifications from the following schools:

City of Durham Department of Water Management
101 City Hall Plaza
Durham, NC 27701
919-560-4194 Ext. 35249
Durham's Backflow Prevention Program

Charlotte-Mecklenburg Utilities Department
5100 Brookshire Blvd.
Charlotte, NC 28216
704-399-2426 Ext. 295
Central Piedmont Community College Construction Education

Greenville Utilities Commission Water Resources Department
PO Box 1847
Greenville, NC 27835
252-551-3399
Greenville Utilities

North Carolina Rural Water Association
P.O. Box 540
Welcome, NC 27374
919-812-2940
NCRWA Backflow Cross Connection Training

University of Florida Center for Training Research/Education for Environmental Occupations (TREEO)
3900 SW 63rd Blvd.
Gainsville, FL 32608
904-392-9570
UF TREEO

Ordinance and Handbooks

Cross Connection Handbook
Information regarding the City of Raleigh's Cross Connection Control Program

Public Utilities Handbook

Cross Connection Ordinance

Test Procedures
DC / RPZ / PVB
For each type of assembly

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