Raleigh Utility Management System (RUMS)

Public Utilities Management System

Last updated Oct. 03, 2019 - 2:24 pm

RUMS is a management system developed and implemented by the Public Utilities Department. The system integrates environmental, quality and safety considerations into daily operations and decision-making. It also improves organizational performance over time.

RUMS applies to the operational and administrative functions of all the Public Utilities divisions. It covers the entire Raleigh service area.

Public Utilities Management Policy

To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities by:

  • Complying with all applicable laws and regulations
  • Seeking continual improvement in the programs of the utility
  • Fostering open communication with interested parties
  • Maintaining a safe work environment for employees
  • Utilizing quality management practices to deliver quality products and services and to protect the environment.

Desired Outcomes

The RUMS is a strategic initiative to improve utility performance. It can also provide a basis for sustainable development initiatives. The following are RUMS established desired outcomes for continual program improvement. They are consistent with the City of Raleigh Strategic Plan and the Public Utilities Multi-Year Business Plan.

  • Improve communications with internal and external interested parties
  • Continue to meet or exceed regulatory compliance
  • Produce and deliver quality products and services
  • Improve environmental stewardship
  • Provide a safe working environment for employees

Management System Objectives and Targets

Each division within the department establishes annual objectives and targets. These objectives and targets promote program improvement and relate to the desired outcomes. RUMS establishes a designated review period for each objectives and target cycle.

Stakeholders are encouraged to review and or comment on the objectives and targets. Please submit comments and/or suggestions to Kenneth Waldroup, Assistant Public Utilities Director.

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