Public Utilities Department

Last updated May 05, 2015 - 11:12 am

The City of Raleigh Public Utilities Department provides water and sanitary sewer service to approximately 183,000 metered water and sewer customers and a service population of approximately 500,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.

Mission: To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.


No Ammonia in Water & Annual Flushing of Water Distribution System is Underway
[Posted Mar. 10, 2015]

The City of Raleigh has temporarily stop adding ammonia to its water treatment disinfecting process on February 25th. The change in treatment is required by federal and state regulations governing the operation of the City’s water system. The City will resume adding ammonia to the water treatment process on Wednesday, April 8th at 10 am. More Information

New Water Resource Update
[Posted Jan. 16, 2015]

The complexity and uncertainly of new water resource development led the City of Raleigh to consider an allocation request from the regional water source of Jordan Lake. This allocation would be a “resource bridge” in the event of delay or failure to realize other new water resource options currently under consideration. Authorized by Raleigh City Council on November 5, 2014, an application for allocation was submitted on November 14, 2014 and revised at the request of Division of Water Resource staff on January 13, 2015. The final approval process is targeted for completion at the regularly scheduled meeting of North Carolina Environmental Management Commission in September 2015. View Application

Utility Customer Alert: Utility Billing Scam Aimed at Local Businesses
[Posted Nov. 25, 2014]
Three hotels in the Raleigh area have recently received phone calls from persons claiming to be City of Raleigh Utility Billing employees stating that they are calling regarding disconnection of service. The caller states that payment must be made immediately or service will be interrupted. Calls are being made from a toll free number. Please be aware that these calls are not being made by any City of Raleigh employee, nor are there any companies contracted by the City of Raleigh to collect on the City’s behalf. The City of Raleigh does not call customers regarding delinquent bills. Notification letters are mailed directly to the customer.

To verify your account information, contact Utility Billing Services at 919-890-3245 and use the automated system or speak with a customer service representative.

If you feel that you may be a victim of this scam, please contact:
• City of Raleigh Police Department, Non-Emergency Call Center at 919-831-6311 to file a report.
• If the caller threatens you or your business in any way, please dial 9-1-1 immediately.

City Increases Reward for Reporting Illegal Discharges/Dumping into the Sanitary Sewer System. View Brochure | View Poster | View Video

City of Raleigh Official Utility Payment Locations are the only payment sites authorized to accept your payments. View Official Utility Payment Locations

Contact Information

919-996-4540 | Fax 919-996-1866 | email
One Exchange Plaza, 6th Floor
Director - Robert Massengill

Public Utilities Emergency After-Hours | 919-829-1930

Public Utilities Mascots

In 2014, the City of Raleigh Public Utilities Department acquired two new mascots, Johnny the Running Toilet and Sir Water Raleigh to help with our outreach efforts.

Learn more about the Public Utilities Mascots

In the News - Raleigh's Public Utilities Department

City of Raleigh Partners With Conservancy to Protect Lands in Falls Lake Watershed
July, 2014

The City of Raleigh has contributed towards protecting a critical tract of land in the Falls Lake Watershed.

What's Inside This House?, January 16, 2014

The ordinary-looking house on Wade Ave actually disguises a pump station for the City of Raleigh Public Utilities.

Raleigh Named 'Best Tasting Water in the State'
November 12, 2013

The City of Raleigh Public Utilities Department was awarded first place in the “Best Tasting Water” contest held at the 93rd North Carolina American Water Works Association and Water Environment Association (NC AWWA-WEA) Annual Conference.

Utility Billing

Washing sponge

Depending on whether you live in Raleigh, Garner, Knightdale, Wake Forest, or another area, find out who you need to call for a new water account and meter.

Learn more about Utility Billing

Treatment Plants

Treatment Plant

The City of Raleigh owns and operates three wastewater treatment plants and two drinking water treatment plants in the City's utility service area which provide services to a population of approximately 500,000.

View Plant Information

Cross Connection Control Program

Cross Connection Control

Protecting the City's water supply by overseeing the installation, regulation, and testing of backflow assemblies installed between cross connections, backflow assemblies prevent contaminants from the consumer's property entering the water supply which could pose a health hazard or pollution of the water.

Learn more about Cross Connection Control Program

Water Conservation and Efficiency

Water Conservation

The City of Raleigh has initiated several programs to help educate our customers about the most water efficient technologies and to understand the City's mandatory conservation measures.

View water supply status and conservation stages

Learn more about water efficiency and conservation programs

Reuse Water System

Reuse Map

Reuse water (also known as reclaimed water, recycled water, or non-potable water) is highly treated wastewater that can be re-used for irrigation, pressure washing, vehicle washing, toilet flushing, or cooling towers, instead of being discharged into a waterway.

Reuse Newsletter [January 2015]

Learn more about Reuse Water System

Hydrant Meter Program


Hydrant Meter Rentals provide temporary potable water services to customers within the City’s service area through connection to fire hydrants.

Commercial and Residential customers must apply for a hydrant meter before using water from a fire hydrant for construction, landscaping, demolition, street cleaning, drinking fountains for public events and other approved uses.

Fees are based on the length of use, and billing for the hydrant meter(s) will occur one time per month.

Policy | Application

Strategic Planning

Strategic Planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy.

In this section you will find several plans and presentations that will help you better understand our department's mission and vision. Through the various tasks and initiatives outlined in these plans, we venture towards our goal of becoming a world-class utility service provider.

Learn more about Strategic Planning

Public Utilities Handbook

The City of Raleigh Public Utilities Department has prepared this handbook to summarize the policies, standards, and specifications of the Department.

The Raleigh Public Utilities Department has the responsibility for operating, maintaining, repairing, replacing and expanding the water, sewer, and reuse systems of the City of Raleigh and the towns of Garner, Rolesville, Knightdale, Wendell, Zebulon and Wake Forest.

2014 Public Utilities Handbook


Material and Construction Standards

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