Public Utilities Department
The City of Raleigh Public Utilities Department provides water and sanitary sewer service to approximately 183,000 metered water and sewer customers and a service population of approximately 500,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.
Mission: To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.
Alert: Residents Should Be Aware of Private Solicitations for Water
[Posted June 16, 2015]
There has been an increase in the number of private companies placing water sampling door hangers soliciting residents to purchase water filtration systems. These door hangers appear to be water sampling kits and are not issued by nor endorsed by the City of Raleigh.
The City of Raleigh Public Utilities Department provides customers with water that meets and or exceeds all Federal and State drinking water regulations. If you are a City of Raleigh water customer and have concerns regarding your water quality, call the Public Utilities Operations Division at 919-996-2737.
New Water Resource Update
[Posted Jan. 16, 2015]
The complexity and uncertainly of new water resource development led the City of Raleigh to consider an allocation request from the regional water source of Jordan Lake. This allocation would be a “resource bridge” in the event of delay or failure to realize other new water resource options currently under consideration. Authorized by Raleigh City Council on November 5, 2014, an application for allocation was submitted on November 14, 2014 and revised at the request of Division of Water Resource staff on January 13, 2015. The final approval process is targeted for completion at the regularly scheduled meeting of North Carolina Environmental Management Commission in September 2015. View Application
City Increases Reward for Reporting Illegal Discharges/Dumping into the Sanitary Sewer System. View Brochure | View Poster | View Video
City of Raleigh Official Utility Payment Locations are the only payment sites authorized to accept your payments. View Official Utility Payment Locations
Public Utilities Mascots
In 2014, the City of Raleigh Public Utilities Department acquired two new mascots, Johnny the Running Toilet and Sir Water Raleigh to help with our outreach efforts.Learn more about the Public Utilities Mascots
In the News - Raleigh's Public Utilities Department
This Day in Water History | Wordpress.com | June 18, 2015
The City of Raleigh's E. B. Bain Water Treatment Plant was dedicated on June 18 in 1940
City of Raleigh Partners With Conservancy to Protect Lands in Falls Lake Watershed
The City of Raleigh has contributed towards protecting a critical tract of land in the Falls Lake Watershed.
What's Inside This House?
WUNC.org, January 16, 2014
The ordinary-looking house on Wade Ave actually disguises a pump station for the City of Raleigh Public Utilities.
Raleigh Named 'Best Tasting Water in the State'
November 12, 2013
The City of Raleigh Public Utilities Department was awarded first place in the “Best Tasting Water” contest held at the 93rd North Carolina American Water Works Association and Water Environment Association (NC AWWA-WEA) Annual Conference.
Depending on whether you live in Raleigh, Garner, Knightdale, Wake Forest, or another area, find out who you need to call for a new water account and meter.Learn more about Utility Billing
Treatment Plants and Other Facilities
The City of Raleigh owns and operates three wastewater treatment plants and two drinking water treatment plants in the City's utility service area which provide services to a population of approximately 500,000.View Plant Information
Cross Connection Control Program
Protecting the City's water supply by overseeing the installation, regulation, and testing of backflow assemblies installed between cross connections, backflow assemblies prevent contaminants from the consumer's property entering the water supply which could pose a health hazard or pollution of the water.Learn more about Cross Connection Control Program
Water Conservation and Efficiency
The City of Raleigh has initiated several programs to help educate our customers about the most water efficient technologies and to understand the City's mandatory conservation measures.Learn more about water efficiency and conservation programs
Reuse Water System
Reuse water (also known as reclaimed water, recycled water, or non-potable water) is highly treated wastewater that can be re-used for irrigation, pressure washing, vehicle washing, toilet flushing, or cooling towers, instead of being discharged into a waterway.
Reuse Newsletter [January 2015]
Hydrant Meter Program
Hydrant Meter Rentals provide temporary potable water services to customers within the City’s service area through connection to fire hydrants.
Commercial and Residential customers must apply for a hydrant meter before using water from a fire hydrant for construction, landscaping, demolition, street cleaning, drinking fountains for public events and other approved uses.
Fees are based on the length of use, and billing for the hydrant meter(s) will occur one time per month.
Strategic Planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy.
In this section you will find several plans and presentations that will help you better understand our department's mission and vision. Through the various tasks and initiatives outlined in these plans, we venture towards our goal of becoming a world-class utility service provider.
Learn more about Strategic Planning
Public Utilities Handbook
The City of Raleigh Public Utilities Department has prepared this handbook to summarize the policies, standards, and specifications of the Department.
The Raleigh Public Utilities Department has the responsibility for operating, maintaining, repairing, replacing and expanding the water, sewer, and reuse systems of the City of Raleigh and the towns of Garner, Rolesville, Knightdale, Wendell, Zebulon and Wake Forest.
- Appendix A - Cross Connection Design Standards
- Appendix B - Standard Water, Sewer and Reuse Details
- Appendix C - Water, Sewer and Reuse Permit Applications
- Appendix D - Standard Notes and Signature Blocks
- Appendix E - CORPUD Standard Operating Procedures
- Appendix F - Water and Sewer Permitting Scenarios
Material and Construction Standards